In-stock orders are shipped within maximum 1-3 working days after the payments are entered to our account.
Virtual products are provided within 24 hours after the payment has been completed.
ship from Tuesday till Saturday. Orders submitted on Saturdays, Sundays
and certain announced holidays will be processed the next working day.
The average delivery time is 3-5 days depending on delivery company and destination address.
do not bear responsibility for the delays in delivery by the delivery
company. You may find information about the location of your package at
the delivery service website.
costs are not included in product prices. They are calculated due to
the pricing policies of the delivery companies. Please note: the
shipping rates are weight-based. The weight of every item is indicated
on its description page.
How to Choose a Delivery Company
any product(s) from those available for purchasing from G2mark and add
them to your shopping cart by clicking "Buy now" button. After that you
should fill in shipping info and select the delivery company you prefer.
Delivery cost will be automatically calculated depending upon the
weight of the parcel.
Tracking Your Package
soon as your order is paid, G2mark will ship the ordered items to you
by means of the delivery company you've selected. Our Team will send you
an e-mail with the tracking or delivery confirmation number of your
package, enabling you to track the parcel all its way to you. You can
track your package directly from the website of the respective delivery
you would like to check whether your order has been already shipped,
please use Invoice Tracking service on your account page.**
Please note that a buyer may track the delivery at least in 1 days after
obtaining the tracking number. This happens due to package registration
policy adopted by delivery companies and should not make customers
worried about their orders.
postal address serves the main requisite for order processing.
Therefore, please, be very careful while writing down your shipping
address and zip code. As soon as you noticed any mistake in the address,
please inform our team immediately.
Damaged Packages Return Policy
Our company is not responsible or liable for
damaged or lost packages or those shipped back to us in the event that
the designated courier service failed to deliver your package(s) to the
given destination address after several attempts (due to your absence).
If the customer receives parcel with damaged items, she/he shall do the following:
a claim against the delivery company for the damaged items/parcel for
the declared value. Make sure to keep the copy of opened case and/or any
other relevant details/documents for confirmation and further
- Report about the issue to the delivery company and make photos of damaged items/parcel.
the delivery company to send the damaged goods back and make the
redelivery for free or fix the case (save case number) to have
opportunity to ask about the refund.
take into consideration that seller's responsibility ceases when the
product has been shipped off to the address specified by the customer.
We are not responsible if the customer ordered wrong items by mistake
either. In this case customer is eligible to receive a refund excluding
warranty does not cover risks of product(s) damage or loss within the
responsibility of delivery company. Our company is not responsible or
liable for any faults discovered after you have accepted the parcel. If
your package is lost by the delivery company, you should claim against
them directly. However, take into consideration that they will
compensate for the lost products only within the amount at risk
indicated in the invoice according to your request.
Please be aware that compensation for lost or damaged by the delivery company packages will be issued within the declared value.
shipping expenses for damaged equipment delivery both ways to and from
the customer's site are not covered by the warranty, except for the
situations, when the customer receives dead on arrival product with